Problems? Questions?

Just need to talk things through?

Feel free to get in touch any time.  We’re here to help.

Two great ways to get in touch
Email us
Chat with us

Support staff is limited during the trial period. We will make a best effort to be available for chat from 4PM to 8PM Eastern on weekdays and 11AM to 3PM Eastern on weekends. Emails will be answered within 24 hours whenever possible. 


Frequently Asked Questions

What happens when the free trial period ends?

We’d like to get your feedback about Connected Life and how it worked for your family, ideas for making the product even better, and any other suggestions you have.


We hope you love Connected Life and want to continue as a subscriber!  We’ll send you a link as your trial is about to end so that you can easily get signed up as a regular user and can continue enjoying the many benefits of Connected Life without interruption.

My Senior loved one can't handle an iPad.  What should I do?

Wise answer goes here

How does a Senior get logged out of the Connected Life app?

Typically, there is no reason for a Senior to ever log out of our app.  It may add confusion as they may struggle to get logged back in.


However, if they are capable, or if you are helping out:

  • In AutoPlay mode:  Tap their name at the bottom left corner.  A popup will appear.
  • In Interactive mode:  Tap our Connected Life logo at the upper left corner.  A popup will appear.